Frequently Asked Questions
Have questions? We’re here to help. Browse our FAQ sections and if you don’t find an answer to your question, get in touch with us by visiting our customer support page.
General Questions
What is PartsMatch and how can it benefit my business?
PartsMatch is the first B2B marketplace for powersports and marine parts. We help dealers find the right part for the right price, while turning their obsolete inventory into cash.
What types of parts can I sell on PartsMatch?
PartsMatch is curently exclusive to the powersports and marine industry. We will add more industries in the future.
Who can use PartsMatch?
PartsMatch is open to any business that is buying and/or selling powersports and marine parts
Do I need to be a registered business to use PartsMatch?
Yes, PartsMatch is designed for B2B transactions, so users are required to be registered businesses in the powersports and marine industry.
How does PartsMatch help sellers move obsolete inventory quickly?
PartsMatch connects your dealership with hundreds of other dealers looking to source needed parts quickly.
Where is PartsMatch Located?
Western Canada and North Carolina
What makes PartsMatch different from other marketplaces?
Unlike other marketplaces, PartsMatch is strictly B2B and exclusively for powersports and marine dealers.
Selling on PartsMatch
How do I list my parts for sale on PartsMatch?
To list your parts, simply create an account, upload your inventory using our sample csv. outline, and enter your financial information through our Stripe integration so you can get paid once your parts sell.
How can I update or cancel a listing?
To update or cancel a listing, log into your PartsMatch account and navigate to your inventory dashboard. From there, you can modify your listings or remove them if the parts are no longer available for sale. Contact support if you encounter any issues while managing your listings.
What should I do if my part isn't selling?
If your part isn’t selling, we recommend reviewing your listing to ensure it has a detailed and accurate description, high-quality images, follows our competitive wholesale pricing rules. You can also reach out to our support team for tips on improving your listing visibility or using our platform more effectively. Additionally, PartsMatch will offer paid marketing for sellers where, for a fee, PartsMatch will list their parts at the top of the website for a limited time, ensuring you get maximum visibility for your auto parts.
What steps should I take to ensure my parts are accurately represented?
Ensure accurate representation by providing thorough descriptions, including part numbers, compatibility details, and clear photos that show the part’s condition. This transparency helps build trust with potential buyers and reduces disputes.
What are the best practices for handling shipping as a seller?
Provide clear shipping policies and ensure prompt fulfillment after a sale is made. Offering multiple shipping options, tracking information, and clear communication with buyers about delivery times will help streamline the shipping process.
How can I track the performance of my listings?
PartsMatch’s premium subscription provides analytics and performance reports for sellers, allowing you to track views, engagement, and sales on each listing. This data can help you optimize your listings and sales strategy based on buyer behaviour.
Buying on PartsMatch
How do I search for specific parts on PartsMatch?
Before purchasing, review the seller’s description, part number, and photos carefully. Check the seller’s ratings and reviews from previous buyers to ensure reliability. You can also communicate directly with the seller to ask specific questions about the part’s authenticity and condition.
How can I ensure the parts I’m buying are authentic and in good condition?
Buyers can use the search bar and filters to find specific parts by part number, brand, make, model, and VIN.
How does PartsMatch ensure the quality of the parts being sold?
While PartsMatch acts as a platform connecting buyers and sellers, it is the seller’s responsibility to accurately describe the condition and quality of the parts. We recommend clear descriptions and images to help buyers make informed decisions. Buyer reviews of products and sellers also help maintain marketplace integrity.
What can I do if I received the wrong part or a damaged item?
If you receive the wrong part or a damaged item, contact PartsMatch directly to request a resolution.
Can I return parts after purchasing them?
Returns are not currently offered on PartsMatch. If a problem arises, contact PartsMatch support directly.
How do I know if the part is compatible with my equipment?
Check the part description carefully for details on compatibility, including make, model, and year. PartsMatch encourages sellers to describe fitment information for all parts. If you’re unsure, you can cross-check the part number with your equipments’ specifications. PartsMatch does not guarantee fitment at this time.
What should I do if the part I need is not listed on PartsMatch?
If the part you’re looking for isn’t available, you can set up alerts to notify you when it becomes listed. You can also reach out to sellers who specialize in similar parts and inquire about sourcing the part.
Pricing & Payment
Is there a fee for using PartsMatch?
There is no fee to create an account or purchase parts. PartsMatch earns a small commission when a transaction is completed on the platform. If you wish to sell parts on PartsMatch, there is a licensing fee. There are three licensing tiers, basic, enterprise, and elite. All three can be paid for monthly or yearly. For more information, visit our pricing page.
What payment methods are accepted on PartsMatch?
PartsMatch facilitates secure transactions using major payment methods such as credit cards, and wire transfers, we will offer more options such as PayPal if there is demand for such processes. Payments are processed through Stripe with double-end encryption to ensure both buyers and sellers are protected.
How do I get paid as a seller on PartsMatch?
Once a sale is completed, payments are processed securely through our platform using Stripe and disbursed to the seller’s account. Payment timelines may vary depending on the method used but typically occur within 2-5 business days after the transaction is finalized.
Shipping & Delivery
How does shipping work on PartsMatch?
PartsMatch handles all shipping logistics for buyers and sellers on the platform. PartsMatch does as much in-house shipping as possible. When that is not an option, PartsMatch has partnered with industry leading parcel and LTL shipping providers. Buyers on PartsMatch will pay a $30 flat rate shipping fee on all parts. As a seller, you can choose to provide your own shipping terms or work with the buyer to determine the best shipping method. PartsMatch supports flexibility to meet the unique needs of both parties.
Who pays for shipping, and how are shipping costs calculated?
Once a sale is completed, payments are processed securely through our platform using Stripe and disbursed to the seller’s account. Payment timelines may vary depending on the method used but typically occur within 2-5 business days after the transaction is finalized.
How can I track my order once it has shipped?
Shipping costs are the responsibility of the buyer. PartsMatch has a flat rate $30 shipping fee on all items. Exceptions do apply for bulk shipments and international shipments due to brokerage fees, customs charges, and other fees.
What should I do if my part arrives damaged or lost during shipping?
If a part arrives damaged, document the damage with photos and contact PartsMatch support immediately to report the issue. If a shipment is lost, both buyers and sellers should contact the shipping carrier and PartsMatch support to initiate a claim.
Can I ship internationally through PartsMatch?
Yes, international shipping is supported on PartsMatch. However, buyers should be aware of potential customs duties, taxes, and longer shipping times. Sellers should specify whether they offer international shipping and any associated costs.
How do customs and duties work for international shipments?
For international shipments, buyers are responsible for any customs duties, taxes, or fees required to import the parts into their country. These charges vary by country and are typically paid upon delivery. For more information, visit the international shipping website of the relevant countries. PartsMatch is not responsible for any duties, fees, or charges on international shipments.
Account & Security
How does PartsMatch ensure the security of my transactions?
PartsMatch uses secure payment gateways and encryption to protect buyer information and ensure safe transactions. The platform also monitors activity to prevent fraud and maintain a trustworthy environment for buyers.
How secure is my account information on PartsMatch?
PartsMatch prioritizes user security. Your account data is encrypted, and sensitive information like payment details is processed through secure payment gateways. You can also enable two-factor authentication (2FA) for added security.
Can I have multiple users on one PartsMatch account?
Yes, businesses can add multiple users to one account. This is particularly useful for larger teams where different individuals handle buying, selling, or account management. Permissions can be assigned to each user based on their role.
How do I update my account information?
You can update your account information by logging into your PartsMatch account and navigating to the “Account Settings” section. Here, you can update details such as your contact information, shipping address, and payment preferences.
Support & Troubleshooting
How do I contact customer support if I have an issue?
PartsMatch has a dedicated support team ready to help you today! You can reach PartsMatch customer support through email or by phone. Support is available to assist with questions, disputes, technical issues, or any other concerns. For more information visit our support page.
What if I experience a problem with a buyer or seller?
If you encounter any issues with a transaction, such as disputes over payment, shipping, or part quality, PartsMatch deals directly with dispute claims. Contact our customer service team, and we will provide a resolution.
What if I haven't received payment for a sale?
If you have completed a sale but haven’t received payment within the expected timeframe, first verify that all transaction details are correct and the payment method was processed. If there are still issues, please contact PartsMatch support for assistance in tracking the payment.
How do I report a fraudulent listing or suspicious activity?
If you suspect fraudulent activity or encounter a suspicious listing, please report it immediately to PartsMatch’s support team. We take fraud seriously and will investigate to ensure the safety and integrity of the marketplace.
What should I do if my part arrives damaged or lost during shipping?
If a part arrives damaged, document the damage with photos and contact PartsMatch support immediately to report the issue. If a shipment is lost, both buyers and sellers should contact the shipping carrier and PartsMatch support to initiate a claim.
What happens if I receive the wrong part or a defective item?
If you receive the wrong part or a defective item, contact the PartsMatch support directly to resolve the issue.